Returns & Exchanges

We want you to shop with total confidence. If something isn't right, we'll make it right — quickly and discreetly.

3-Year Defect Warranty

Every product we sell is covered by a 3-year warranty against manufacturing defects. If your item stops working through normal use, we'll replace it — free of charge.

What's covered: faults caused by the product or its manufacture.

What's not covered: damage from misuse, accidental damage (drops, water damage), or normal wear and tear.

We've been in this business for over 25 years, and we stand behind what we sell.

100-Day Guarantee

On top of the warranty, you have 100 days from purchase to return an item under either of the following:

1. Faulty or defective

If a product is faulty or defective, contact us and we'll replace it with a brand-new identical item — or refund you if a replacement isn't possible. We'll cover your return shipping and the cost of sending your replacement back to you. This is in addition to your rights under Australian Consumer Law.

2. Change of mind

Changed your mind? No problem. As long as the item is unopened, unused, and still sealed in its original packaging, you can return it within 100 days for a refund.

For health and safety reasons, we can't accept returns on opened or used products (other than faulty items).

What you'll need

• The item in its original condition and packaging (unopened and sealed for change-of-mind returns)
• Your receipt or proof of purchase

Gift cards are non-returnable.

How it works

1. Email us at contact@adultsuperstores.com.au with your order details and the reason for your return. Please put RETURN in the subject line so we can prioritise your enquiry.
2. We'll reply with clear instructions on how and where to send your item. Please don't send it back to the manufacturer — we handle that on your behalf.
3. We'll inspect it (usually within 1–2 business days) and email you to confirm the outcome.

Refunds

Once approved, we'll process the refund to your original payment method. Please allow 5–7 business days for it to appear in your account. For change-of-mind returns, original shipping costs are non-refundable.

Return shipping

Return address: PO Box 630, Rockdale NSW 2216

• Faulty or defective items: we cover your return shipping and your replacement shipping.
• Change-of-mind returns: you cover the return shipping. We recommend using a trackable service so you can confirm delivery.

Questions?

Email us at amortimer7@gmail.com — we're here to help. For return or warranty enquiries, please put RETURN in the subject line so we can respond faster.