Frequently Asked Questions

If you’ve got questions, we’ve got answers! 

About our sex toys and pleasure products

I’ve never bought a sex toy before! How do I know what’s right for me? 

We got ‘cha! Head to our sex toy quiz to find your perfect match.

What are Joy For Women sex toys made from?

We take your safety incredibly seriously, so we only stock toys made from body-safe silicone. Silicone is the absolute highest quality material for sex toys. It’s non-porous and easy to clean, so toys won’t harbour nasty bacteria (as long as you clean them thoroughly and regularly).

Help! I’m not sure how to use my sex toy! 

Don’t stress – all of our toys come with comprehensive instructions! 

You can also check out our very detailed product descriptions, where we include tips on how to care for and get the best out of your new friend. 

Is my sex toy waterproof? Like, actually waterproof? Can I use it in the shower? Can I take it for a glorious morning swim in the ocean? 

All of our sex toys are splash proof, which means you can clean them with antibacterial cleaning spray. Many of our toys are indeed waterproof (yay!). Check the product description to see if yours is. 

‘Waterproof’ means you’re A-OK to take it in the shower or bath. But don’t put it in the washing machine or the dishwasher (and the salty ocean waves are probably not the best idea either…). 

Can I use lube with my sex toy? 

Yes, you definitely can (and if you ask us, you should!). But stay away from silicone-based lubricants, as well as oils and creams like suntan lotion, sunscreen, lip care products, essential oils, coconut oil and edible oils. These will void your warranty and can cause irreversible damage to your toy.

What lube should I use with my sex toy? 

Water-based lubricants are the best choice. They’re safe for you, and safe for your toy.

Care and cleaning

How often should I clean my sex toy? 

When your toy first arrives, clean it before your first use, so you can wash away any impurities from the manufacturing process. 

The best way to store your toy is in a lint-free, antibacterial toy bag. 

What should I clean my sex toys with? 

We recommend Pjur Med Cleaning Spray. It’s antibacterial, tailored to match your body’s natural pH value and suitable for intimate areas and sensitive skin.

Payments and pricing

 

What payment methods do you accept?

We accept all major credit cards (including AMEX). 

We also welcome ApplePay, Zippay and AfterPay payments.

How will this purchase appear on my bank statement? 

Discretion is our middle name. We appear as Lorem ipsum dolor sit amet on your statement.

Shipping and delivery

Where in Australia do you deliver to?

Everywhere! We send our packages (very discreetly) via Australia Post, so we can reach you anywhere the posties go. 

Do you deliver overseas? 

Unfortunately, no. Right now, we only ship to Australian addresses. 

How much does shipping cost? 

Standard shipping: $10.00 

Express shipping: $29.00

I can’t wait to receive my package! When will it get to me?

We ship same-day for orders placed before 1:00pm on business days. We’re super fast, but sometimes Australia Post isn’t. 

If you’re in a capital city, Australia Post usually delivers express parcels the next business day. Regular parcels can take three to six business days.

Sometimes Australia Post delivers outside of these timeframes, which is unfortunately outside of our control.

What will my package look like? Will the contents be obvious in any way?

Don’t worry – we’re super discreet. Your package will come in a plain black box, securely wrapped inside an Australia Post satchel. The sender will be ‘Dina’, not ‘Joy For Women’.

Refunds and exchanges

Can I return my product if I don’t like it, or if I change my mind? 

Unfortunately, due to the intimate nature of sex toys, we’re unable to accept returns and exchanges for change of mind. Make sure you check out our uber-detailed product descriptions and our sex toy quiz before you purchase, so you can choose the absolute best toy for you. 

Can I exchange my product if it arrives with a fault or issue? 

Absolutely! If your product is faulty in any way, we’ll exchange your toy for the exact same product under the manufacturer’s warranty.

Send the product back to us and we’ll action your exchange right away: 

Joy For Women

PO Box 630

Rockdale NSW 2216

Any other questions?

If you’ve got a question we haven’t answered here, get in touch. We love hearing from you.

Or, check out our Sauciest FAQs where Joy For Women founder Dina G answers your questions of a more… *ahem*... intimate nature. 

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